Shipping Policy
Thank you for shopping with Cotton Flow USA. We work carefully to prepare and deliver every order as smoothly as possible.
Order Processing
Orders are processed and prepared for shipment within 3–5 business days after they are placed. Business days do not include weekends or public holidays.
During holidays, sales, or periods of high order volume, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email.
Shipping Rates
We charge a fixed shipping rate. The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Estimated U.S. Delivery Time
After dispatch, U.S. orders are generally delivered within 2–5 business days.
Including processing time, most orders are expected to arrive within approximately 5–10 business days from the order date. Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, the tracking information will be included in your shipping confirmation email. Please allow up to 24–48 hours for the carrier’s tracking system to update after dispatch.
Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed Orders
If your order has not arrived within the estimated delivery period, please review your tracking information first. You may also contact the shipping carrier for an update. If you still need assistance, please contact our support team and we will be happy to help.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. If the package is still missing, contact us so we can assist you with the next steps.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your package or item is damaged, defective, or incorrect, contact us promptly and include your order number along with clear photographs of the package and item. We will review the issue and work with you toward an appropriate resolution.
Contact Us
For questions regarding shipping or your order, please contact us:
Email: info.cottonflowusa@gmail.com
Phone: +1 510-990-1990