We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed, with its original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.
Starting a Return
To request a return, email us at info.cottonflowusa@gmail.com with your order number, the item you wish to return, and the reason for the request.
If your return is approved, we will provide the return address and instructions for sending your item. Items returned without prior authorization will not be accepted.
Return Shipping
Customers are responsible for purchasing the return shipping label and paying all return shipping costs. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Cotton Flow is not responsible for returned packages that are lost, delayed, or damaged while in transit. Return shipping costs are non-refundable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at info.cottonflowusa@gmail.com.
Include your order number, a description of the issue, and clear photographs where applicable. We will review the information and work with you to provide an appropriate solution.
Exchanges
If you need a different size, color, or product, please request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.
All replacement items are subject to availability.
Refunds
We will notify you after receiving and inspecting your returned item and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info.cottonflowusa@gmail.com.
Questions
For questions about a return, exchange, or refund, contact us at:
Email: info.cottonflowusa@gmail.com
Phone: +1 510-990-1990